FAQs

Frequently Asked Questions (FAQs)

Last updated: December 2025

1. Orders & Products

Q1: How do I place an order?
A: Simply browse our collections, select the items you love, choose your preferred options, and click “Add to Cart.” Follow the checkout instructions to complete your purchase. You will receive a confirmation email once your order is submitted.

Q2: Can I modify or cancel my order?
A: Orders are processed quickly. Please contact us within 24 hours at scottcommons@outlook.com if you wish to modify or cancel your order. We cannot guarantee changes after processing begins.

Q3: Are your products handmade?
A: Yes! Every necklace, bracelet, and pair of earrings is carefully handcrafted by our artisans, ensuring uniqueness and high-quality craftsmanship. Minor variations in color, shape, or texture are natural and reflect the charm of handmade jewelry.

Q4: Do you offer custom or personalized jewelry?
A: Yes, we offer custom pieces. Please note that customized items are non-refundable and non-exchangeable, so double-check your specifications before placing an order.

2. Shipping & Delivery

Q1: Do you ship worldwide?
A: Yes, we offer global shipping, including the United States, Canada, Europe, and Australia.

Q2: What are the shipping options and delivery times?
A:

• Standard Shipping: 10–15 business days (excluding 2–3 business days for order processing)

• Express Shipping: 7–10 business days (excluding 2–3 business days for order processing)
  Please note: delivery times may vary due to customs, local postal services, or unforeseen delays.

Q3: How will I know when my order ships?
A: You will receive a shipping confirmation email with a tracking number. Tracking updates usually appear within 24–48 hours.

Q4: Are there any customs fees or import taxes?
A: Depending on your country, customs duties, VAT, or GST may apply. These fees are the customer’s responsibility and are not included in our product prices or shipping costs.

3. Payments & Security

Q1: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Stripe.

Q2: Is it safe to use my card on your website?
A: Absolutely. All payments are encrypted with SSL technology and processed through PCI-compliant providers. We do not store full credit card information.

Q3: Can I get a refund if my payment fails?
A: If your payment does not go through, please try another method or contact your bank. No funds will be deducted if the transaction fails. For completed orders, refunds are processed according to our Return & Exchange Policy.

4. Returns & Exchanges

Q1: How do I return or exchange an item?
A: Contact us at scottcommons@outlook.com within 15 days of delivery. Items must be unused, unworn, and in original packaging.

Q2: Can I return a custom or personalized piece?
A: No. Custom or personalized items are non-refundable and non-exchangeable.

Q3: How long does it take to receive a refund?
A: Once your return is approved, refunds are issued to your original payment method within 5–10 business days.

5. Jewelry Care

Q1: How should I care for my jewelry?
A: To preserve its beauty:

• Keep jewelry away from water, perfume, and harsh chemicals

• Store in a cool, dry place, preferably in its original box or pouch

• Clean gently with a soft cloth

Q2: Can I wear jewelry every day?
A: Yes, but avoid wearing during vigorous activity, swimming, or showering to maintain its shine and longevity.

6. Account & Contact

Q1: Do I need an account to shop?
A: No, you can checkout as a guest. Creating an account allows you to save your information for faster checkout and track orders more easily.

Q2: How do I contact customer support?
A: Email us anytime at scottcommons@outlook.com. Our team will respond within 24–48 business hours.

7. Other Questions

Q1: Do you offer gift packaging?
A: Yes, every item is packaged elegantly and ready for gifting. You can include special instructions at checkout.

Q2: How do I stay updated on new collections and promotions?
A: Subscribe to our newsletter or follow us on social media to get the latest updates and exclusive offers.

Bijoux Rêverie
Jewelry with meaning. Crafted for the soul.